Getting Emotional You’ll often be told that ‘getting emotional’ is a disadvantage, especially in a business setting. However, emotional selling is the ability to utilise emotions and appeal to your customers’ emotions, which will bring you huge improvements in your sales numbers. Think of the last time you felt emotional over anything; this could have […]

9-5 Positivity We could have written a whole book about the importance of attitude and how your attitude affects everything you do. In selling a positive attitude is a must! Having a positive attitude means being optimistic about situations, interactions and yourself. People with positive attitudes remain hopeful and see the best even in difficult

Have you ever had it where a phrase that you’ve heard thousands of times before suddenly makes sense? That was the case with the phrase “be hard on the person, not on the problem”. The first time I heard someone say that was over 10 years ago, but suddenly a few years ago it finally

We all know that leadership is very important. However, management is the bridge between leadership and what your organisation is trying to achieve. Leadership decides on the destination, but you need good management skills to get there. Management is crucial and there are certain techniques that I found to be extremely effective throughout my retail

There’s nothing better than going through your emails on a Monday morning and discovering some kind words in the form of a testimonial. The fact that someone has taken the time out to acknowledge your efforts and thank you for your contribution, makes that ‘effort’ worthwhile. It’s such a simple thing, but what an impact

Working with a client recently a really important tip for selling came back to my attention. This is something that has lived with me throughout my own career as a salesman and that I try to teach every new salesperson I meet. ‘Be Convinced’ My absolute number 1 tip for selling is to BE CONVINCED!

Recently we spent some time with a sales team who utilised cold-calls as a big part of their sales process. To hone-in on the areas that they could improve we devoted a day listening to their calls with customers. After which we taught them some cold calling tips that massively improved their performance. I’d recommend

Using Consistency and Perseverance to Improve your Sales Throughout my sales career I received thousands of tips from thousands of different people to improve my sales. Even during my career as a manager and since, as a sales and management trainer, its possible to read and hear as many new rules for making a sale

Essential retail sales tips to help you sell more ATTITUDE Before utilising any of the following retail selling tips you must begin with having the right attitude and believing that everyone is a buyer. So many people are going to begin their day of selling thinking “This is going to be a BAD day for

An experience I had recently that illustrates perfectly how essential Customer Service is. The importance of Customer Service in the digital age Recently I’ve been thinking about getting a new monitor for my computer. After some research I found the model I wanted and a company that had it at a fair price. I gave